Refund policy

At Cart2india, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging, accessories, tags, and manuals (if applicable).
Not be damaged due to misuse, improper handling, or normal wear and tear.

Products that are damaged intentionally, used extensively, or returned without original packaging may not be eligible for a refund.

The following items are not eligible for return or refund:

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

After verification, we will arrange a replacement or refund as applicable.

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed within 5–7 business days.
The amount will be credited to your original payment method.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer, UPI, or another mutually agreed method.

Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
If you refuse delivery without a valid reason, shipping charges may be deducted from the refund amount.

If the return is due to a defective, damaged, or incorrect product sent by us, Cart2india will bear the return shipping cost.
For all other returns, the customer may be responsible for return shipping charges.